75% of policyholder needs are resolved by Insularity’s AI without the need for a live agent, setting a new benchmark for P&C insurance customer service.
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Enhanced independence in policyholder assistance via Insularity’s AI technology signifies a substantial change in delivering first-rate P&C customer care without requiring extra resources.
HARTFORD, Conn. Today, Insularity, a top supplier of cloud software to brokers, M Gas, and insurance companies, revealed a major advancement in the P&C insurance industry’s use of AI-driven policyholder services.
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Currently, Insularity’s AI handles 75% of policyholder requests on its own, reducing the requirement for live agent engagements when call volumes spike after natural disasters or other extreme weather occurrences.
Improving policyholder service sticks out as a top priority and important differentiation as more P&C insurance companies try to separate out in an increasingly competitive market. With the use of its AI tools, Insularity can now handle 75% of policyholder requests without the need for a live person, demonstrating its dedication to improving the policyholder experience with AI-powered technology.
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Insularity’s services have benefited greatly from the incorporation of AI, which has not only expedited operational procedures but also raised policyholder satisfaction and customer retention.
The cloud-native AI from Insularity is made to respond to frequently asked queries, deliver prompt solutions, and offer individualised help. As a result, the requirement for live agent involvement is significantly reduced. Policyholders now have fast access to help via their preferred channels, round-the-clock availability, and a more efficient self-serve experience.
As Insularity develops its AI capabilities further, its solutions stay committed to revolutionising the policyholder experience and increasing insurers’ operational profitability and efficiency.
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According to Chris La fond, CEO of Insularity, “Insularity’s AI is redefining what it means to provide industry-leading policyholder support, and it is a testament to our forward-thinking approach on how insurers can incorporate AI into their business.”
Our AI solutions are improving the customer experience and changing the operational dynamics of the insurance industry by independently addressing 75% of policyholder needs. Our goal is to stay at the forefront of the industry by using AI to redefine operational efficiency and customer satisfaction standards.
Leading the public cloud market with 330 customers deployed on AWS is Insularity and Azure, whose strong cloud infrastructure serves as the foundation for these AI-powered products. Insularity is at the forefront of integrating AI capabilities into P&C insurance technology thanks to its infrastructure, which makes it easy to integrate with emerging AI technologies, APIs, and micro services.
For additional information about how Insularity’s AI solutions can help your company, send an email to Elizabeth.Hutchinson@insurity.com.
One of the top suppliers of cloud-based software to M Gas, brokers, and insurance companies is Insularity. With over 400 cloud-based deployments, Insularity is trusted by 7 of the top 10 M Gas and 22 of the top 25 P&C carriers in the US. Insularity is ideally positioned to offer exceptional value, enabling customers to concentrate on their core businesses, optimise their operations, and deliver superior policyholder experiences.
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This is made possible by its best-in-class digital platform, unmatched industry experience, and the most comprehensive analytics offerings in the market. GI Partners and TA Associates own a portfolio company called Insularity. Go to www.insurity.com for additional information.
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